Home Care Scheduler wanted for our growing Lawrenceville, NJ home health care company…

December 3rd, 2013 No Comments

Home Care Scheduler Wanted Lawrenceville, New Jersey

Visiting Angels non-medical home care services allow seniors to remain at home as they face the challenges of aging. We are searching for a caring, compassionate individual to become a part of our expanding team and to join in our mission of improving the lives of aging seniors throughout our community. We are seeking a full-time home care scheduler in our busy and growing Lawrenceville, NJ home health care company.

The Home Care Scheduler’s regular hours are Monday–Friday 9am-5pm.*

Job Description of the Home Care Scheduler:

  • Schedule home health aides for assignments by matching aides to clients not only based on time availability, but also on experience, personalities and clients’ needs in order to maintain continuity of care
    • Actively listen and ask the right questions to fully understand clients’ and aides’ needs and issues
    • Fill open shifts as well as create long-term personalized schedules
    • Accommodate client requests and aide schedules
    • Update aides with new client information
    • Brief aides on each client case
    • Manage aides’ overtime
    • Document all conversations and events to share information with Client Care Management Team (experience with “HomeTrak” software a definite plus)
    • Operate as part of the Scheduling Team, reporting to Care Management Director
  • Share in after-hours On-Call phone responsibilities:
    • Two (2) weeknights and alternating weekends
    • A work cell phone will be provided (for business purposes only)
    • Answer phone calls “Live” on appointed On-Call shifts
  • Greeting and assisting walk-in applicants for home health aide positions
  • Assisting in interviewing and selecting applicants
  • Maintain a positive, team-oriented attitude
  • Follow all office policies and procedures
  • Work in support of Visiting Angels’ mission and vision

*Since the Scheduling Team operates 24/7/365, it is expected that all members of the team remain flexible. Occasionally, you may be asked to stay later than you are normally scheduled, come in early, and/or work on a day when you are normally scheduled off, including holidays

To succeed as a Home Care Scheduler, you should have/be:

  • Prior work experience as a scheduler in the home care industry (or health care staffing experience, at minimum)
  • Personal accountability and commitment to client satisfaction
  • Ability to multi-task in a fast-paced office environment
  • Comfortable handling complex scheduling demands and managing multiple issues at the same time, with frequent interruptions
  • Superior customer service skills
  • Ability to work efficiently and effectively with minimal supervision
  • Proficiency with computer programs, including: Microsoft Word, Email, & Internet
  • Disciplined work ethic; consistently on-time and with few absences
  • Exceptional phone etiquette and English language communication skills
  • Organized and detail-oriented
  • Polite, respectful and with a calm disposition
  • Ability to work with and motivate people
  • Strong interest in home care services sector and show the ability to develop excellent knowledge of the industry
  • “Company Person”: Very loyal to our company, our team, our values, and our policies and procedures

Education and Work Experience Requirements:

  • Associate’s Degree or Higher
  • Prior work experience as a scheduler in the home care industry (or health care industry, at minimum)

Please email your resume along with a cover letter and salary requirement. Please state why you believe you are the right person for the Home Care Scheduling Associate job.

This position is available immediately for the right person. Reply to this ad via email to info@njseniorcare.com (do not use the Jobs tab on this site). No Walk-In’s.


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